Virgin Media has some of the worst customer support I have ever experienced. The waiting times to speak to someone are completely unreasonable — I was left on hold for an abnormal amount of time with no proper assistance.Trying to cancel my subscription was even worse. The process is unnecessarily complicated and feels intentionally difficult. Instead of helping customers, they seem to make it as frustrating as possible to leave.Overall, this has been a terrible experience from start to finish. I would strongly advise others to think twice before signing up. Save yourself the stress and avoid this company.
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