Review Time
So far 2 weeks in and on my second modem, its cuts in and out, wifi on modem doesnt work. 2nd modem doesnt even connect. I work from home so will probably have to swap back to vodafone and pay penalties. The €10 a month saving was definitely not woth it, now ill be charged to get out of the contract.
If everything works Its fine, but all It takes Is one thing to mess up and they’ll completely feck you over. They say they’ll send someone out to fix something In a few days no matter how Important that thing Is, and then they say Its not for another week, then 2 weeks. They’re real cute with how they treat you always trying to avoid the actual problem. A lot of passive aggression too, dont go with them unless you literally have no other broadband to go with or If you have a shitload of time and money to waste. Unbelievably
AVOID AVOID AVOID. SALES TEAM ARE USELESS. 18 DAYS AFTER SIGNING UP AND LANDLINE STILL NOT ACTIVE. WAIT TIMES USUALLY OVER 1HR. ADVICE REPORT THEM TO COMREG. AND AS THEY ARE BREAKING CONTRACT WITH FAULTY SERVICE YOU CAN GET OUT OF YOUR CONTRACT. TOM FEEHAN.
So far 2 weeks in and on my second modem, its cuts in and out, wifi on modem doesnt work. 2nd modem doesnt even connect. I work from home so will probably have to swap back to vodafone and pay penalties. The €10 a month saving was definitely not woth it, now ill be charged to get out of the contract.
Virgin Media has some of the worst customer support I have ever experienced. The waiting times to speak to someone are completely unreasonable — I was left on hold for an abnormal amount of time with no proper assistance.Trying to cancel my subscription was even worse. The process is unnecessarily complicated and feels intentionally difficult. Instead of helping customers, they seem to make it as frustrating as possible to leave.Overall, this has been a terrible experience from start to finish. I would strongly advise others to think twice before signing up. Save yourself the stress and avoid this company.
Called the CS to question my bill as I got charged for EU roaming call despite having a package Loyalty Unlimited with which I have never been charged for any calls or texts while EU roaming. First person was unhelpful, and as someone already mentioned, they talk to you like you are beneath them, condescending and like they do not want to help, and they do not ACTUALLY listen to what the reason behind your call is. She just kept repeating the same thing about the bill and what is on it while I am questioning suspicious charges. They make you doubt yourself. In a nut shell she was so unhelpful and basically told that I was charged for call made during EU roaming and I am not covered for that.Called 2nd time another agent and questioned my packaged where he also confirmed that somehow I do not have text and calls when EU roaming, which cannot be true, because since 2017 this is an EU regulation called 'Roam like at home’ which is the term used to describe the roaming policy adopted by the EU in 2017. In essence, this means that no matter where you are travelling within the EU (as well as Iceland, Liechtenstein and Norway) you will incur the same costs as you would when at home. So based on VM agents in CS that does not apply to me and I only have unlimited data, calls and texts in Ireland but somehow suddenly now I only have data available in EU roaming but not the calls and texts anymore. I also told to the guy that this is what it says on their online page to which he questioned me and then he decided to take a look and say yes this plan that they have does include texts and calls. If this wouldn't be so ridiculous it would make a person cry, because this is plain lying to a customer and deceiving them.Basically, I was charged for a call while EU roaming, also I have a charge for an apparent text sent by me to some +324 number while roaming (I was on a plane at the time, just landed to EU country) and when I asked them if that is them charging their customers for EU roaming text they send, he said that is not their number. But I do not have a text that I have sent to anyone in my sent messages on that day nor time, especially not that country code because this is Belgium or something and I have travelled to a different country. Hence, I was questioning the bill and the charges and I think it is fair to conclude that they are not honest with me and they are providing untrue information to their customers to make them look like they are right while they well know that they are not.I said to question the system because they can put on the bill bill whatever they want, and probably think people will not check few cents but if you put that few cents to a million customers, the math for them is clear. To me this is plain robbery and they do not care. They place the blame on the customer and act like they are not the problem. Disgusting!!!This is all on top of their poor service that has deteriorated so much in the last few years. Instead of making sure the service is better they do not care, as they have the monopoly. This has to change! Needless to say, I am moving to another provider, just done my process. So in a way, thank you VM because you actually made me look for other providers so I am not overcharged anymore for the service I am supposed to have in my package and sneakily adding charges that are not mine. Also, I know that the service will be 10 times better because yours is low of the lowest. Hopefully this business will eventually come under review by authorities responsible for making sure that customers are not being overcharged, mischarged, lied to etc. Definitely not recommending this business!
My internet went off Rang customer service the only thing they were interested in was selling me mobile service or getting me to upgrade Eventually they give me an appointment to get an engineer 5 days away This is totally unacceptable I am now paying for the most expensive internet in Ireland and no service
Was on the phone to Liz at 9am this morning. Liz was very friendly and professional throughout. Had been considering cancelling my present VM Horizon tv box account, but the more modern tv streaming boxes do not have the recording facilities of my present Horizon tv box. Liz answered all my questions politely and promptly going through all thr scenarios with me. Was even offered a generous €10 monthly reduction on my present contract. Have been with Virgin media since 2007. There has been some wait delays in the past in getting through on the phone but this experience has been exemplary. Well done Liz ans Virgin Media.
Had to select 1 star but should be 0.Internet stopped working 2 days after install. Post install fault apparently- earliest visit, 4 weeks!!!Filed complaint- takes 10 days to come back to me-cancelled before that. Got reply eventually, ‘sorry for inconvenience’ and simply closed the complaint. AVOID! Customer service, if you finally get through, is uninterested & unhelpful. VM seems to think a lead time of 4 weeks is acceptable?! AVOID
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