Was on the phone to Liz at 9am this morning. Liz was very friendly and professional throughout. Had been considering cancelling my present VM Horizon tv box account, but the more modern tv streaming boxes do not have the recording facilities of my present Horizon tv box. Liz answered all my questions politely and promptly going through all thr scenarios with me. Was even offered a generous €10 monthly reduction on my present contract. Have been with Virgin media since 2007. There has been some wait delays in the past in getting through on the phone but this experience has been exemplary. Well done Liz ans Virgin Media.
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