Frustrating experience – No refund after service was denied
I used Updoc to request a medical certificate, but the doctor was unable to issue it because the request was for more than two days ago. While I understand the policy regarding backdating, the doctor specifically advised me to contact customer service for a refund since the service couldn't be provided.
I have sent multiple emails to their support team to get this resolved, but I have received no helpful response and no refund. It feels like they are happy to take your money but won't help you when things go wrong. Very disappointed with the lack of communication and professional accountability. Avoid if you expect reliable customer support.
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