I had a very disappointing experience with Upfluence.
The sales team did a great job selling me in, but everything changed immediately after I signed and provided my credit card. It felt like a bait and switch.
The onboarding process was completely hands-off. During the sales process, I had support and attention, but once I became a customer, that disappeared. I had no dedicated support, and when I asked for help, I was told I needed to wait two weeks to join a group training session. That’s not onboarding, that’s abandonment.
The platform itself did not deliver meaningful value. I’ve been in influencer marketing for over 12 years, and I found far more success managing campaigns outside of the platform. It added friction instead of solving problems.
The worst part was trying to pause or cancel. I received conflicting information from different team members. One person told me I could downgrade, then when I tried to do that, I was told I couldn’t. The entire process felt unnecessarily difficult and frustrating.
Overall, this has been one of the worst platform experiences I’ve had. I’m genuinely disappointed, especially given my experience in this space and the expectations that were set upfront.
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The #1 Influencer Marketing Platform for E-commerce brands on Amazon, Shopify, Magento, BigCommerce, and WooCommerce to run creator programs that sell.
Fully integrated with all leading e-commerce solutions and the only influencer platform to natively integrate with Amazon, Upfluence empowers today’s marketers and e-commerce brands to increase sales through creators and affiliate partnerships, with ZERO fees taken from sales generated to maximize your ROI. Recruit creators and affiliates in multiple ways, scale your campaigns through automation and workflows, and simplify your payments - all in one end-to-end platform.See more
