Review Time
From the initial onboarding discussion to ongoing execution, the team showcased a remarkable level of professionalism and strategic insight that distinctly set them apart. They invested time in understanding our brand positioning, aesthetic standards, and growth goals, remaining consistently engaged as we expanded. This hands-on support facilitated a seamless integration of the platform, ensuring we utilized it effectively from the outset. As a luxury beauty brand located in a major city, we are discerning about our partnerships. This service has significantly contributed to enhancing our brand awareness and sales through creator collaborations that feel thoughtfully curated, credible, and aligned with a luxury consumer perspective. What sets this platform apart is the comprehensive insight it offers for creator discovery. Beyond just reach, it provides clarity on audience quality, brand affinity, and past performance, enabling disciplined selection and more assured decision-making. The outcome has been improved engagement, higher-quality exposure, and clear contributions to conversions and revenue, all while maintaining brand integrity. Moreover, this service has assisted us in presenting our brand in contexts where trust and alignment are crucial. Partnering with creators whose audiences resonate with our values has generated social proof and fostered long-term brand equity rather than fleeting attention. Like any advanced platform, it rewards teams that are deliberate in their strategy. For brands prioritizing strategy, scalability, and credibility, this service acts as a genuine growth partner, rather than merely an influencer tool.
Caution! A significant amount of money wasted, as I was promised some API functionality that turned out to be subpar, and the assistance provided was equally disappointing. I managed to get a portion of it functioning and implemented the suggested endpoints, but only some worked. I provided detailed documentation of the responses I received, yet their feedback was vague, merely stating that if I couldn't make it work, they'd refund the credits. There was no specific guidance regarding the endpoints they directed me to in an email. I attempted various methods and utilized testing tools, even trying things they didn't think would work, alongside many tests that were supposed to function. They sold me a package worth around 5K, knowing that the API was my primary requirement and the main reason I signed up. What’s almost as frustrating is the initial communication; they were very responsive before the sale, but once issues arose, there was silence. I waited three weeks once before having to reach out again. I wasted a lot of time and money with them. Even more frustrating is that I couldn’t run my campaign through them due to the failures. Imagine dragging this out for months and then needing to switch systems just to get some automation working. I hope your campaign isn’t time-sensitive!
Core functions are not working as expected. I won't elaborate much further - the problems are clear, and it seems many others share these complaints, indicating a serious issue. Whenever I raise a concern, the reply is always the same: 'We'll consider this for future updates.' These are basic functionalities, not advanced requests, making it very frustrating. There are also constant minor issues disrupting workflows, which makes the platform unreliable. Influencers often face technical challenges too, complicating collaborations. Customer support is another major concern; initial contact is with an AI chatbot, and reaching a human agent takes several attempts. The influencer search feature is particularly weak, with irrelevant suggestions that make finding suitable profiles difficult. Moreover, customers are locked into a lengthy contract with no easy exit, adding to the frustration. Overall, this feels like an unfinished product rather than a paid service. The ongoing technical issues, poor support, and restrictive contract lead to a lack of value.
Our business signed a lengthy contract expecting a professional tool for influencer search and analytics. Unfortunately, the platform failed to perform even its basic functions. After exporting influencers, we couldn't find or analyze the profiles, defeating the purpose. Despite multiple reports to their support team, the issue remained unresolved. When we decided to cancel due to non-performance, the company responded with aggressive collection tactics, sending our account to a US agency despite the service not being delivered as promised. This behavior is unacceptable for a SaaS company. A broken tool, no accountability, and aggressive billing practices amount to a terrible experience. If you're considering this platform, proceed with caution. Their promises do not align with reality, and their support is ineffective.
The search capabilities are impressive, though I’m just starting to explore the platform. The onboarding process was excellent, and the technical support was very helpful as well. We had a great onboarding experience with the representative.
If your e-commerce business relies on Magento, I strongly recommend steering clear of this platform. It’s unstable and not optimized for multi-regional setups, leading to significant manual troubleshooting and delays. It operates more as a costly influencer search tool rather than delivering the promised automation and integration value. They did reach out after my review to discuss a resolution.
Caution! I lost a substantial amount due to poor API functionality that was promised. While I got some parts to work using the provided endpoints, many others failed. I provided clear documentation on the responses I received, but their feedback was vague, suggesting a refund for unused credits without addressing the endpoint issues I highlighted. I explored various testing methods, but nothing worked as expected. I invested in a package primarily for the API, which was crucial for my needs. Initially, their communication was great until I made the purchase; then it went silent for weeks until I reached out. I wasted both money and time, and I couldn't execute my campaign due to these issues. Be wary if your project is time-sensitive!
The platform does not support its creators. I have been waiting for payment since August. Customer service directed me to contact the brand, but my attempts have gone unanswered. The platform seems unconcerned about brands misusing content without compensation. It’s clear they are not on our side.
Claim your business profile now and gain access to all features and respond to customer reviews.
The #1 Influencer Marketing Platform for E-commerce brands on Amazon, Shopify, Magento, BigCommerce, and WooCommerce to run creator programs that sell.
Fully integrated with all leading e-commerce solutions and the only influencer platform to natively integrate with Amazon, Upfluence empowers today’s marketers and e-commerce brands to increase sales through creators and affiliate partnerships, with ZERO fees taken from sales generated to maximize your ROI. Recruit creators and affiliates in multiple ways, scale your campaigns through automation and workflows, and simplify your payments - all in one end-to-end platform.See more
masterfilmmaker.com
gbrsgroup.com
quantvps.com
anglerfishmarketing.com
govswift.com
thinklocalsearch.com.au
shef.com
portadelivery.co.uk
hollinsremovals.co.uk
fleetopticsinc.com