I spent roughly $5,000 on an Upfluence package specifically because of their API capabilities. During the sales process, the API was presented as a core feature and the primary reason I chose their platform.
Unfortunately, once I began implementing it, the API functionality did not work as expected.
I implemented the endpoints their team directed me to and was able to get some partial responses, but the core functionality I needed never worked. I provided their team with detailed documentation of the requests, responses, and errors I was receiving so they could help diagnose the issue.
The response I received was extremely disappointing. Instead of addressing the specific endpoints or troubleshooting the implementation details I documented, the reply was essentially that if the functionality didn’t work for me they would refund credits (<$100). This did nothing though for the nearly $500/month I'd been spending with API being the pinnacle of my subscription. There was no meaningful investigation of the endpoints they themselves had recommended.
To be clear: I spent a significant amount of time attempting to make the integration work. I tested multiple approaches and configurations, including extensive debugging and experimentation to rule out implementation issues on my side. Despite these efforts, the functionality remained unreliable.
Another major issue was the change in communication. During the sales process the team was very responsive. However, once the contract was signed and the technical problems started, responses became slow or nonexistent. At one point nearly three weeks passed without a reply, and I had to follow up repeatedly.
The financial loss is frustrating, but the bigger problem was the time lost. I planned to run a campaign using their system, and because the API never functioned properly, I ended up losing months trying to make it work before ultimately having to switch platforms.
If your campaign timeline matters, this kind of delay can be extremely costly.
My experience was paying thousands for functionality that never worked reliably and support that largely disappeared when it mattered most.
Claim your business profile now and gain access to all features and respond to customer reviews.
The #1 Influencer Marketing Platform for E-commerce brands on Amazon, Shopify, Magento, BigCommerce, and WooCommerce to run creator programs that sell.
Fully integrated with all leading e-commerce solutions and the only influencer platform to natively integrate with Amazon, Upfluence empowers today’s marketers and e-commerce brands to increase sales through creators and affiliate partnerships, with ZERO fees taken from sales generated to maximize your ROI. Recruit creators and affiliates in multiple ways, scale your campaigns through automation and workflows, and simplify your payments - all in one end-to-end platform.See more
