They charged my card immediately when I made the purchase, but my item never shipped. I reached out to customer service multiple times, but it was an absolute disaster. They couldn't locate my order and continually asked me redundant questions (for example: what is your order number meanwhile my email subject was "order number 2525"). They never did track down my order, nor did they follow up as promised. They offered no refund, no replacement - just dead silence. One month and at least 15 emails later and I need to request a charge back from my bank.
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