Review Time
Previously had good response from the Help section via email, but the last few weeks I have sent numerous emails with only 2 responses and then silence. I like the product but recent customer service has been very poor.
Do not buy if you are outside of USA because you pay double the price listed on the website. I asked them and I got this response:At checkout we show the product price and our own shipping charges, but we do not calculate or collect customs duties, import taxes, or local handling/clearance fees. Those charges are:Set by your country’s customs and local authorities, andCollected by the carrier or local postal service, not by Upright.Because these amounts vary by country and carrier, we can’t reliably show an exact customs figure during the shipping selection process, which is why it doesn’t appear as a line item in your Upright order total. Per our policy, any duties/taxes and customs?related fees for international shipments are the customer’s responsibility.You can find this explained in more detail in our online terms and policies here:Shipping / duties & taxes information:(If applicable) additional policy notes may appear in the FAQ or checkout footer on
Their website was designed such that it autofilled using my old address, and there was no order confirmation page! I immediately emailed them to change my delivery address. Nobody responded! They shipped to my old address. There is ZERO customer service. NO reply whatsoever.
I have some doubt about product itself - definitely not bad, but it's not helping with neck posture that much, for back posture it's alright. But I really don't get bad reviews about delivery. Got mine in two weeks from US to EU. I had to pay import fee, but that's normal.
Incorrect address despite correct information provided. This was not changed even after immediate feedback and multiple notifications… The package could not be delivered – at least six attempts were made to contact the shipping company… The product was also advertised as suitable for the lower back – this is a lie – support was politely contacted ten times… to this day, no response… extremely poor rating. Falsche Adresse trotz richtiger Angaben. Diese wurde auch nach sofortiger Rückmeldung und mehrfacher Hinweise nicht geändert…Paket konnte nicht zugestellt werden-es erfolgte mindestens 6 -malige Kontaktaufnahme mit dem Transportunternehmen… Werbung wurde auch für den unteren Rückenbereich gemacht - dies ist eine Lüge- Support wurde 10 mal höflich angeschrieben… bis heute keinerlei Rückmeldung….. mehr als schlechte Bewertung
The product I ordered - wearable sensor - was not delivered .. there was an issue with customs - I contact the company in at least3 occasions over a 3 week period but they still haven’t responded … very poor customer service .. I don’t know if the device is any good as I never got it
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