I ordered a print project with a specific paper weight and received much lighter, unusable paper instead – a misleading substitution that was never disclosed. Every time I provided exactly what UPrinting asked for, micrometer measurement, photos, video, documentation, they changed the story and demanded something new, making the delays feel deliberate rather than corrective. Despite clear proof of misleading practices, they refused a reprint or a refund.
To be very clear:
– The error was proven with documentation.
– The product was unusable.
– A refund was the only reasonable resolution.
– UPrinting refused to resolve the issue.
Do not trust UPrinting with your printing needs. I would strongly recommend looking elsewhere else.
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UPrinting is a trusted online and local print shop providing professional printing services with fast turnaround and dependable quality. Customers can order online or visit our Santa Monica and Van Nuys locations for same-day printing on select products. We specialize in custom printing for business cards, brochures, labels, banners, signs, and packaging, making it easy for businesses and individuals to get high-quality prints exactly when they need them.
Whether you’re a small business, a nonprofit, or a growing brand, UPrinting provides the tools, materials, and custom print solutions that help bring your ideas to life.
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