Trustpilot Complaint TemplateTitle: $99k Stolen Stock Claim Denied Due to Currency Conversion Error – Ref: !00DF005wsAReview Body: I am writing this review to warn other business owners about the negligent claims handling at UPS Benelux. My company, HK Logistics, had high-value stock (iPhone 17 Pro Max) stolen while in the direct custody of UPS.Despite providing a clear commercial invoice (HK-0483) issued in US Dollars (USD), the UPS claims desk (Sylvia VM) is denying the claim by incorrectly converting our values from Euros.The Fact: Our packages were valued at $49,392.00 and $49,966.00 USD.The Limit: Both are strictly under the $50,000 USD per-package limit.UPS is using this mathematical error to block us from receiving an Official Letter of Loss, which is effectively preventing us from recovering our funds through our private insurance.We have escalated this to the CEO's office and the Chief Legal Officer in Atlanta. If you are shipping high-value goods, be aware that UPS may use arbitrary currency conversions to avoid liability and obstruct your insurance process.Case Reference: !00DF005wsA.!500e70QVw2a:ref Tracking Number: +32472116637
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