It's essential to equip your employees with phones! While I understand that the service cannot take action if the seller doesn't permit package delivery at the door or pickup elsewhere, it is unreasonable that the service cannot make a call during delivery. Expecting people to wait in front of their building for hours (if the delivery even occurs) instead of receiving a call in their residence is unacceptable.
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United Parcel Service (UPS) is a package delivery company specializing in transportation and logistics services.