Scheduled delivery was between 3:30 and 6:30, then changed to "by end of day." I waited until 10:00 P.M. and received nothing! There was no notification about the delivery change! Now the tracking shows "In for delivery"—what does that even mean?! It states "A delivery time will be determined." I've already waited all day and night! The customer support is entirely unhelpful, just a chat bot that leads to inactive phone numbers at this hour! How can the service be this unreliable and still operate??? I would give zero stars if possible! This situation will likely force me to pick up the package myself! Does the service ever actually deliver items as scheduled?
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United Parcel Service (UPS) is a package delivery company specializing in transportation and logistics services.