Normally I wouldnt time writing a review but it really warrants one. How is it possible UPS still exist as an international courier service? I use them 2x a week for parcels to EU, next day delivery. My customer expects it to be delivered as do I. Arranging a pick-up is useless, I dont know how many times the driver just passed by and didnt pick up, even though I contacted him like an hour earlier!!! As a result of this I started driving the 10km to town to a designated drop-off point to make sure it will be sent. Sometimes they dont even collect from there quoting "he must have been too busy". When you contact them on the phone, 9/10 you get someone who is to be honest, incomprehensable. Their English is amazingly bad. They give false promises that someone will call / email back within 1 hour. They never do. It just sounds like no-one at UPS cares. Bad service, bad delivery, customer support. It should be investigated.
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