Incompetency is an understatement. What a pack of plonkers! I have never experienced such inefficiency. Twice they confirmed to me that their driver had made the delivery on different dates, I contradicted this suggestion and checked the gate cameras and they then admitted that no delivery had been made and that they would deliver today 04/03 without fail. SURPRISE,SURPRISE,NO SHOW!This assurance was given to me by a lady named Pau. As we ended the call yesterday, I asked her to refer me to a Manager or Supervisor but of course we were accidentally cut off.I phoned again today, another twenty five minutes wasted and Pau answered the phone. She remembered the discussion from yesterday, I advised her that nobody called or phoned me. I practically got a 'so what' response but she checked the system and told me that she would re send the delivery request but didn't have my name and address, this, despite giving her all the details previously for the promised delivery.Wait for it, I asked her to escalate my complaint to a Manager, nobody available right now, but she was absolutely certain that I would receive a call within 60 minutes. Over two hours later I'm still here without any contact.
Claim your business profile now and gain access to all features and respond to customer reviews.
