1. They delivered without notice. There was an illegible picking up point name, no address, no time within which the package had to be picked up. 2. I immediately phoned and after a 15 minute wait, got an agreement the package would be delivered on the Monday. 3. I waited in all day Monday. No delivery. 4. Late in the day I phoned again, 23 minutes waiting and finally getting through. I have names and dates and times of calls. 5. I was assured someone would phone me within the hour. No one phoned me AT ALL, let alone within the hour. 6 Having then complained to the supplier, I was informed that the package had been sent back to the supplier. 7. There was reference to me at ANY point, no emails, no phone calls/texts
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