Never again will I use this company.After my package arrived from China, it sat in a warehouse with the tracking number repeatedly showing no movement. When I called customer service, they told me it was at customs, pending release.After a full week of waiting, I asked for a reference number so I could contact customs myself to find out why it was being held without reason. Suddenly, UPS informed me that customs actually needed additional information—clearly proving they had forgotten about my package. It sat somewhere for a week, and only after I made multiple calls and sent numerous emails did things start moving.In the end, they delivered only two out of three packages, with the third still missing. The tracking simply says "delivery date pending." Unbelievable! They couldn't even manage to deliver all three at once—apparently, that was too complicated.Absolutely unacceptable service.
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