Absolutely Awful Experience. It took days, i mean days to sort out a query of returning a package that got returned to me as they said it was hazardous. It just came back with a black and white triangle stuck to the side, on the top of the package it said Service disruption Occurred. I phoned customer service to get a cleared picture on why the package was returned and to try and rectify the situation so i could get it resent. The FIRST person i got in customer service wasn't able to tell me straight away and had to contact another department (which i didnt mind) They said the would give me a call back and they never did , no answer machine message left or missed call notifications left. I waited 3 days before i contacted them again. I called again, i was put through the same process again and they still couldnt tell me even though it had been three days. I phoned again the following day and i was YET AGAIN put through the same process and they said they would call me back. They never did. I eventually was told on my 4th phone call with them that they would give me an email address of someone that could help me. I was communicating with this person for 1 WEEK to try and get this situation sorted. It has now been THREE weeks since this package has been retuned to me. All i wanted is for someone to explain why the package was returned and to get a new returns label to get it sent away. :( Something that is so straight forward with all other companies i have used in the past is made so complicated with UPS. Staff not helpful at all. I felt that there was no communication with staff and was left on phone for 20 mins to half an hour each time i rang just on hold. AVOID AVOID AVOID. You don't need this sort of stress for a delivery company
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