Over €450 worth of a package from Hong Kong left beside my doorstep at 8:12 am while I am at work. No text, no phone call, no email. The package was gone when I came home. No communication during the whole delivery, no invoices for payments. I call their "customer care" line. I'm told the package is in a depot. Luckily I have a car. I drive to the depot. They say its not there, it's in a warehouse. I drive to the warehouse. They say it's not there, it's back in customs. I call customs. They want an mnr number so I drive back to the warehouse for the mnr number. I get the mnr number and customs say they want an invoice from the seller before they release it. Unfortunately I have to give the invoice to UPS and trust they will send to customs. This is where we are now. I still haven't got my package. None of this could have been done without a car and UPS will not call to inform you of anything. Customer care are uninformed idiots who have no clue. I have talked to some of the most uninterested, unmotivated people ever. I know some billionaire is probably making a packet ripping off workers and customers. Useless!
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