On 3 occasions in December 2004 UPS failed to deliver items I had ordered from the USA to my home address in Ireland. None of them were delivered, we have CCTV at our home, no delivery attempt was made or failed delivery slips left in our post box. The items were returned by UPS to the USA and I am still awaiting the refunds to my credit card. In Jan 2025 I set up a USA AddressPal with An Post and have used it successfully until once again UPS failed to deliver to the correct address. UPS can not get anything right, they are incompetent and extremely difficult to deal with using premium phone lines only for human contact. Avoid purchasing online from companies who use UPS.
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