DO NOT USE THIS SERVICE IN IRELANDIn December 30 2024 I made an order from Lenovo for a new computer. After a few days Lenovo provided with me with a UPS tracking number. I was checking the tracking number on a daily basis. The parcel followed a normal route from China, Shanghai, Abu Dhabi, Germany, and after a few days reached in Dublin.Once the parcel reached in Dublin, January 15th, my trouble started. It's supposed that driver came to deliver the parcel on January 16th, but he "could not", because he needed an access number!!!I do not think that the driver ever appeared, since we are working from home, and we are always there. We didn't see anybody.So since he "could not" deliver, UPS decided to return the package to the Sender, without calling me before.By the way the tracking number was linked with my UPS application and all my details name, address, phone number, apartment number, are registered. The driver never called, never rang the bell. Amazon does, DPD does, Ann post same, we do not have issues with the rest companies.So the brilliant minds of UPS decided to return the laptop to the sender through the UK, for an item which has been bought in the EU (.ie website). Now the laptop is stuck over there, so Lenovo cannot get the laptop and send it back to me.As we know the UK is not in the EU anymore, which means trouble with the customs, which means it's UPS issue to deliver the package regardless this matter.I have called UPS again and again nobody is giving me a clear answer. They just telling me that the laptop will be sent back to the sender which is not true because the message in the UPS tracking systems says that the laptop the package will be disposed according to the UK local law. It is stuck there over ten days.Currently due to UPS issue I am losing my money, my parcel and my time for a service for which I have already paid.Nobody wants to help in their support, they are rude and hang up the phone.
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