ups.ie

1.2
1.2 Based on 761 reviews

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Vinny Carter
The lie as a policy

- Got a delivery scheduled for Friday. - 16:44 the tracker showed that a delivery was attempted (first lie). - 17h I called customers services and they politely listen and told me that somebody would call me within the hour (second lie).- 17:49 called again, worried that they would close and nobody would call. The agent confirmed that it was too late and nobody would. Complained about it and asked to raise the case.- 17:59 received a call from the depot because I complained too much. "Too late for delivery" obviously, but don't worry "it will be delivery on Tuesday" and that she would "look into the issue of tracking". Two lies in a row, I assume to compensate from the lack of one in the previous call.TL&DR: I interacted with 4 UPS employees (driver + 3 agents) and 3 of them lie with a straight face. UPS is the unluckiest company in the world when hiring or they have instructed their employees to do it.

1
Date of experience: Jan 31, 2025

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