I am having the worse experience with UPS customer service. I have never dealt with such an incompetent department. I was promised a resolution to my query after they incorrectly applied custom changes to my order within hour. Two weeks later and 20 phone calls on my part still no update. Two mangers Alvin and L are too busy to take my call and when I request to speak with them, I eventually got to speak with both and was no better off still no update, shocking service from managers with lies upon lies. I was promised a call back from Alvin and to my surprise no call back was actioned. I have been told they have emailed the relevant department but cannot call them as they don’t have a number for them. The service is shocking, if I could give minus stars I would. I am truly annoyed, frustrated and absolutely disgusted with the level of service I have received. I will be taking this matter further.
Claim your business profile now and gain access to all features and respond to customer reviews.
