Extremely poor service, customer service, feedback and follow up. Ordered an item from abroad. It arrived at the sorting depot 1km from my house and 4km’s from where I requested delivery. They delivery date keeps being pushed forward every day and they cannot explain why. They only answer customer care calls if you select not to be recorded, or else you just wait forever with the call eventually being cut. I was told by the call agent that my package was due on a later date, and when i asked why, she just brushed me off with “ok sir, it will be delivered tomorrow “ just to get my off the phone.I then changed from delivery to pick up. I got the confirmation of change, so I went to the warehouse to collect, and it was not released yet. This has gone on for over a week. Really poor from a global company this size. Zero attempt to remedy the situation. I fly out tomorrow, so now the company I bought from will also suffer and I wont be here to accept, package will be returned and Ill get a refund. Pathetic.
Claim your business profile now and gain access to all features and respond to customer reviews.
