Absolutely horrendous. dropped off 2 parcels on 2 separate days to UPS Drop off point. It is now 4 weeks and they still have not been collected. I contacted customer service yesterday who said I would be updated by email within 24hrs. I wasn't. I had to call again and received the same answer. They also said I received an email an hour before the second call which was a lie that they then backtracked on. Kept getting put on hold. No one in charge to speak to. Diabolical.
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