I was waiting for a delivery, when i received an email notification that it couldn't be delivered, so was being sent back to the supplier. Couldn't understand why it couldn't be delivered when it had the correct address and eircode, so called customer service to find out what I could do to resolve the situation. After eventually getting through to a real person, I asked if I could drive to their depot to pick up the package myself. I was informed that this could be done once I received an email notification that it was ready for collection. Later that day I received the email, and drove to the depot to collect my package. On arriving I gave my tracking number and name, and my package was brought to the counter, I asked what had happened that it couldn't be delivered despite the eircode being clearly visible, and was informed that it hadn't even been on a van for delivery! So it was basically being returned with no attempt to actually deliver to me.
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