UPS is the worst of the couriers that serve my area. EVERY solitary time they miss the delivery date. Today my son, who is autistic, waited all day for his package, they send 4 updates telling us it's coming and then they said we weren't in. While we were inside the house with light on waiting until 7.19pm. Three years ago they threw our package in our neighbours garden and it got soaked, we found it 2 weeks later. No apology. Horrible to deal with and impossible to depend on.
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