My wife ordered products from abroad for her new company , unfortunately the supplier chose to use UPS and despite getting a message to say her package was out for delivery it never showed up. Next time she tracked it, it showed as being in customs. When she contacted them to ask why it was being held held in customs she was told they can't tell her why but the supplier needed to contact them so she asked supplier to contact them and told supplier that issue was at my wife's end and she needed to contact them. She's been having this dane back and forth for 2 weeks with now with UPS now with them refusing to release package but lying to both supplier and customer which has deleted her starting her new business. She has lodged a complaint but next step will be reporting them to authorities for theft of package if not resolved soon
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