UPS Ireland are utterly useless. If you have a choice of using a different service (An Post, FedEx, etc) go with them. You can watch a UPS package travel around the world with effortless ease, until it hits the blackhole that is the Finglas sorting office.You will get emails to say your package will arrive between a certain window of time. You will check the UPS tracking site and it'll say the package is Out for Delivery. You will get an email to say the package is late but will be delivered later that day. You'll check the UPS tracking site and it'll say the package is still Out for Delivery. Then it won't arrive.When you recheck the UPS tracking site, lo and behold, it'll now say it's sitting in Finglas. If you've the courage to phone their 'customer service' desk, they'll tell you it's being sorted. Sorry? How can it be out for delivery one moment AND being sorted the next. Did the UPS tracking system lie to you? Yes. Yes it did.If you are unfortunate enough to have a package that's been shipped internationally and you have import duties/taxes to pay, then not only will you suffer the above issue of make-believe delivery times, but you'll now have another layer of bullshit to deal with - the tracking site will tell you that a driver attempted delivery but that no one was there to make the payment. I can 100% confirm that this is another lie. Not only were people present to make the payment, but no one saw a UPS van show up. If, after two 'failed' attempts on consecutive days you suddenly decide to pay these duties/taxes online, an actual van (rather than their stealth vans) will appear to deliver your package. Eventually.If this was an isolated incident you could write it off as a blip in an otherwise well-run, efficient company. It's not. Every ... Single ... Package we have received, and there's been 10 or more, has been subject to this nonsense.Do not use these cowboys.
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