I never received my parcel, yet it was marked as delivered. The proof of delivery provided was a photo of a location I do not recognize and is definitely not my address.UPS declared a higher value for goods shipped from outside the EU, resulting in a charge of €58. The actual value of the goods is €135, which should not incur any fee under EU customs regulations. I have lodged an appeal with the Revenue authorities. I am uncertain why UPS has inflated the value—do they have an interest in doing so? Possibly due to the brokerage charges of €17.70, which they would not receive if customs duties were zero.I attempted to lodge a complaint on their website, but it was rejected, stating that I cannot complain at this time.The sender chose to ship with UPS, and I had not used their services before. I will definitely advise others to avoid them if possible. Ratings and other reviews here also confirm that their service is below adequate.
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