Avoid this company at all cost! Purchased some antique items from France and expected my parcel to arrive today, yet I got a delivery update saying that my parcel was reported damaged in Roscommon (nowhere near the delivery address which is Portlaoise, I don’t even understand what was it doing there) and that they would notify the sender. I rang their beyond useless customer service, sat on the line for 15 minutes before I could even talk to a human being, just to be told that they wouldn’t give me any information as it was the sender who signed contract with them. I explained it to the agent that the parcel contained antiques that are one of a kind and irreplaceable, I would need to have a look at them myself before I could decide if they are beyond repair and I want to seek compensation or if there’s anything that can be done about fixing them. They refused to give me any information and kept repeating that I would have to reach out to the seller with I did and she told me she hasn’t got any information either. They holding back my parcel against my will and refusing to deliver it eventhough I paid for it in full and they are legally my property. This is theft. Avoid them at all cost.
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