Shocking customer service. I have spent 2 days trying to establish why my package has not been released, despite customs duty being paid. Spoke with several customer services reps,none of who seemed to know their jobs. No updates on system so each one told me duty was still outstanding. Asked to be put through to a supervisor and calls were never answered. Finally received a call back from a duty manager called Alvin who assured me he would try and find out why my package is still in Athlone depot but he never called back. Clearly, UPS Ireland are incapable of carrying out simple tasks and there is no customer service at all. Shocking. The worse company in Ireland.
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