I was given no notice of a delivery date never mind a window. I discovered on evening of Tuesday 23rd using their tracking that they claimed a delivery attempt had been made that day when in fact I was at home at the times claimed and received no knock/ring on my door. There was no note/message left in my letter box to inform me of the 'failed delivery'. The tracking also said no (COD) payment had been received. I had no notice from UPS of a COD payment requirement. On discovering all of this on Tuesday I immediately rang their helpline and eventually was contacted by an agent who informed me that a COD of €30.50 was due and that neither the driver or the Galway depot would accept credit card payment of this but rather expected cash. Since their tracking indicated another 'delivery attempt' was to be made on Wednesday 24th and fearing another 'failure' could result in it being returned to the source, China, I asked to pick it up at the depot. This required a hour long round trip from my home which I did on Wednesday and having paid the COD of €30.50 I was informed that a breakdown of the charge would be sent on to me. I have still not received this 6 days later.
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