Ok so I am starting my campaign of information about how UPS has exceeded my expectations on how disorganized, unprofessional and disrespectful a company can be with its customers. I bought a mattress in Amazon on the 18th of April , and delivered to UPS London Kentish Town Centre (called a day before to customer service to inform about this). It appears as delivered and signed by a receptionist. So far I have reached to:- customer service multiple times- Investigation team requested to fill a form which I did straight away, resent it the next day cos didn't get a confirmation. And about 5 days later reach out again and the guy told "I never fill up the form" ... Yes because someone with plenty of expertise in the IT sector don't know how to fill up a form and attach it to an email. - Reach out to escalation team which asked me to fill again the form I had sent 3 times before.- Investigation team closed the investigation claiming "lack of description"It is outrageous how these people just seem to pass the ball here and nobody taking responsibility for the customer packages. I know I am 1 in thousands of packages handled daily and I have been as patient as possible but is a big box! Aprox. 100 x 50cm = 30kgHow can you lose that for more than a month? I want to believe is actually "lost" and an employee didn't delivered but to his house.I really want to thank Mac Vilyon G. from customer service, is the ONLY person which actually understand the customer and has been genuinely trying to help with it. Besides that everyone is just taking a joke here .... I don't want to generalize as surely there should be ppl working there that actually do their job, but if you want to avoid a headache please use another service to ensure your package is properly handled. I honestly considering at this point to use my technical skills to test their system, have not idea how else to raise their attention but will start posting this until I my package is found or I get tired which is nowhere soon.
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