My delivery was three days late with no explanation or apology. Another driver also ignored a scheduled collection - just didn’t bother to turn up, no message from UPS at all. Customer service are useless; chat support transfers you to queues with no agents, email doesn’t bother to respond, and after spending an hour on hold to speak to someone on the phone I was promised they’d get on to the distribution centre to see what the story is. They obviously didn’t, because two and a half hours later no one has come and the delivery hasn’t been rescheduled. UPS obviously don’t give a damn about individual customers as long as they have corporate clients, and it really shows.
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