Truly horrific company, it's gotten to the stage that I will no longer buy from a company that uses UPS as delivery. Sent message to pay customs, paid them instantly. Check tracking at the end of the day wondering where my parcel is and it says I rejected the order at my door because I refused to pay customs. That update is 3 hours after the last update that says I've paid the charges. Was working from home all day, driver just wasn't bothered to deliver the package. You're better off saving your energy instead of calling customer service. Surely one of the worst companies in Ireland.
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