ups.ie

1.2
1.2 Based on 761 reviews

...

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Alistair
Horrendous service

Horrendous service. They are not delivering on time even with UPS express. The driver came after 3 days exhausted at 21:00 dropping the parcel on the door, said he had it with him 3 days but no time to deliver. I can't imaging that they care for their drivers (probably they are overworking, and maybe dangerous), or their customers. I had multiple failures to deliver, and not a single time on time. At the same time their system faulty reporting failed deliveries, which is not the case (CCTV), and generated huge frustration. Their customer support is incompetent to say at least. They outsourced to India or somewhere, and they just faulty re-assuring that everything is fine, while is not, and after a few minutes you get another delivery failure.This is illegal, it's a breach of contract. I will report them to the any regulators if any. They also do not have a formal complain process which is illegal again., AVOID

1
Date of experience: Mar 22, 2024

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