What a nightmare of a company to deal with. Waiting for a package for 5 working days. Contacted customer "service" (more like a frustrating chamber of platitudes) maybe 7 times over those 5 days to no avail of receiving my package. Driver said I was not available for delivery and I was there all day waiting for them. It's 2024, could they not just use their telephone? My impression is they couldn't have been bothered. Reconfirmed my address and eircode yesterday, and apparently it still has not gone out for delivery. The communication within the UPS organisation itself seems dislocated and extremely inefficient. Surely me having direct contact with the depot in Finglas would have sorted this out days ago, instead of having to trudge through the same phone menu, to face the same platitudes and mostly false promises about calls back from the depot.
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