My Second Bad Review About UPS in 24 hours..Phoned UPS customs department (Dublin ) and a lady called Catherine Moore answer.... I had issues about paying import charges .... because I had paid for these items already...They were missing from a previous shipment..... so my supplier sent via express ..... Catherine asked if I could get the Entry Number for the original shipment ( which I provided )She then said because I couldn't supply a invoice I had to pay ? I said when did you ask me for a invoice ? She said she did ( which isn't true ) and when I confronted her about it she hung up ? I rang back ( her main phone number ) and she hung up on 6 different occasions... I then had to ring another ups line and tell them and get put though to a supervisor..... I explained my case and this girl was lovely ...Catherine Moore is the rudest person I ever delt with on the phone .... lied about the conversation & kept talking over me when I tried to explain.... and then hung up ? And wouldn't answer my calls back ?Its Easy See why UPS has 1 star rating here.... absolutely shocking customer support...That lady Catherine Moore needs to be sacked Immediately..... clealry she hates doing her job...
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