DO NOT USE THIS SERVICE IF YOU CAN AVOID! I got scammed of close to 300€. I was expecting a delivery in the 5th of January. The parcel required a signature so I planned to work from home that day to receive the parcel. On the 4th of January, while I was at work, I received an email saying that my package was delivered. I came back home, no parcel was waiting for me. I asked all my neighbours in case they received it. None of them had it. I check the site in case they left indications as to where my parcel was and I patiently waited the day after in case the email was an error and my parcel was still on the way. I filed a claim with UPS and was told they would look for it. The investigation was supposedly going to last 10 days at most. 24 days later, I haven’t received any email updating me about my claim. I had to go check on the site again where they claimed the parcel was lost. JUST LOST! Almost 300€ vanished with no « sorry », no proof that they didn’t just steal the package, no compensation, no direct massage to let me know they didn’t find it. I’m not sure what can I do but I definitely intend on filing a legal claim. This is outrageous. AVOID UPS AT ALL COSTS! all the other carriers take pictures as evidence and provide information as to where you can find your parcel when they deliver. If it requires a signature and you are not home, they will come back another day. UPS will give you a date for delivery, deliver at the wrong date, steal your package and disappear. I will never order with a company that uses UPS as a carrier. THIEVES !I have all the screenshots to prove it. It’s too bad I can’t post the evidence here.
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