Incompetent liars. Package supposed to be delivered 7th December I wasn't home so missed it. Rescheduled delivery for next day 8th when I would be home. Then began the nightmare. Every day since then package says it will be delivered the next day only to be delayed again. I've spoken to 4 customer service reps. One rescheduled my delivery for the next day. It never arrived so I rang back. This time they said they would 'notify' the local depot to call me and tell me when my package will be delivered. Why can't they answer that question themselves?? I shouldn't have been surprised when by the end of the day... No call. Ring back a third time third day in a row we're now 1 week down the line. Same story as yesterday the local depot will call me today... I have no trust in this company and I am desperate now. I am told collection is not an option. Ringing customer service achieved nothing. Package just arrived today unscheduled. Delivery man said he doesn't even deliver to this area normally and shouldn't have my package on his van?? I've never dealt with such a useless company before. I don't know how they're still in business. If I see a company uses these in future I will be avoiding.
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