According to (false?) tracking updates my parcel was transported for a whole week from Monday morning until Friday somewhere in Dublin, with no will to deliver it. I could not be more helpful with my phone calls to UPS. UPS doesn't care about the overall result, they write lies into the tracking system instead. It really looks like they did it on purpose to not deliver the parcel. It can't be possible that the company is that badly managed or/and employees are that stupid. After a whole week of struggle and hours of calling UPS Help desk, they sent the parcel back to the shipper. There is no point in calling HelpDesk as they cannot do anything instead they write fake updates in the tracking system, i.e. I updated the delivery address, or the delivery date has been changed on my request. All lies! A whole week of false tracking updates and, not actioning my requests, false promises that someone who has access to the process and drivers will call me back. just a sample:"19/10/202313:19 We are trying to get the security access our driver needs for this delivery.Dublin, Ireland(ANOTHER false update, nobody tried to get access, and neither the driver nor depot contacted to ask for access or to inform that the driver is waiting at the gate)(The access procedure was already well known to customer service after my phone calls.I called again as I could not believe that my updates were ending in a black hole and internal communication in UPS did not exist.I asked where is my parcel, advisor was not able to provide the location, 'Maybe it was at my address maybe in the depot' It was recommended that I can maybe drive one hour to the depot to check if the parcel was there. I agreed that if for whatever strange reason the driver is not able to deliver to my address It can be delivered to the collection point insteadNIKE FACTORY ASFORD , EUROCYCLES , DUBLIN 12, DU , D12YNY5 , IEIt has been updated and confirmed, but then the parcel has been shipped back to the sender. " Nightmare! A dude on a bicycle would do it much better! I wasted time and money. I have to request money back from the shop and I do not have my desperately awaited goods, which causes more financial costs.
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