This review has only been given 1star as there was not an option for zero stars!!!! Never in my life have I encountered such poor customer service.It started when the driver attempted delivery to the wrong address. No phone call was made so that delivery could be rectified.Contacted them following day, asked if I could collect parcel from local pick up point, advised that this would take 1-2days however if I left it as delivery to home it would be delivered the next day. I was given assurance that this was the quickest way to get my delivery.The following day I checked the tracking, it was not showing out for delivery. I rang and was informed that it was definitely on the van but the driver had yet to scan it. An hour later I received an email advising delivery had been put on hold. Another phone call, informed that the sender had requested a hold be put on delivery. Can't see how that is legal? The sender has my money and UPS refuse to deliver??? Challenged this with customer representative and eventually I was advised that my parcel would definitely be delivered today and that I would receive a phone call within the hour. An hour passed, no phone call!!!Spent another 90mins on the phone only to be told it would now be delivered on Monday.Am I frustrated that I have not received my parcel?YES but what I can't take is all the lies that they have told me. I could drive to the depot and try and collect it but it's a 110km round trip and to be honest I can't be certain that the parcel is actually there.
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