Use this company at your own risk!!!Very unprofessional and so rigid in their minds up to their manager. They have no means of fixing the mess they manufactured all they tell me is their absurd policies whatsoever!! I had arranged and paid for a parcel shipment from London to Ireland, they lost it. Now they claim to want to refund me, they want me to get into contact with people at pick point who know absolutely nothing about this shipment deal. Pick up point person doesn’t want to get involved at all and i have said this to UPS but they keep referring me back to the pick up point people. In short I won’t get my refund because UPS want the so called sender (pick up people) to get involved. I asked them since you know very well that you lost my parcel refund the money to the card that paid you. They are refusing and telling me about their dead policy! They are heartless people and careless! Since 6 September till to date I’m still battling to get my refund!
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