Absolutely useless. I ordered from Amazon UK, but instead of simply shipping to Dublin and delivering the parcel like other carriers, they sent it on a tour of their UK depots, each further away from the destination. Then it was held up in customs (according the UPS) though I've never had this issue when buying from Amazon before. Finally their tracking said it had arrived in Ireland (late) and would be delivered the following day. It didn't arrive. When I rang them they said the package hadn't arrived at the destination depot yet (contrary to their own tracking). I pointed out that it was supposed to be out for delivery and asked if I could contact the driver and they said that they don't have any direct contact with their drivers, but in the next breath offered to ask the driver to deliver to an alternate address. I still don't have the package, and they don't seem to have a clue where it is. Why Amazon use them I have no idea.
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