I ordered a tool, a chamber reamer, from a company in Ukraine. Paid $80 for the tool, $20 for the shipping($100 total, about €90). I get a notice from Ups that I have to pat customs/duty/tax etc of €52. I need the tool, so I just paid it, but I did ask for an explanation. I get a "breakdown" that shows €32(basically 32% VAT) in customs fees and €20 Ups fees. Apparently UPS just charges whatever they want for VAT and customs. I also asked about the Ups charge and it was never actually explained. The person I was emailing for answers finally told me to file a complaint if I wasn't happy with her answer. Nice. International company just stealing money from people.
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