Absolutely terrible experience with UPS. Ordered a book from Amazon and paid extra to have the book delivered quicker. They said they made a delivery attempt at a particular time but they couldn’t deliver it despite the fact that there were multiple people in the house at the time. The package was then delivered to something called an ‘OOHPod’, and that I was to collect it there. I went to this and it requested an access code which I did not receive so I tried ringing their customer care team and had to deal with a machine that did absolutely nothing to help me and I could not get through to a human for the life of me. I now requested another delivery attempt but I have no idea if it is actually going to happen now because I receive no email or text to say that my request has been received so ultimately I have ended up paying for a service which cost me more than the what standard delivery would have and it has caused me nothing but distress and increased waiting times
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