My local driver refuses to deliver any package to our road in one week alone we had 3 separate deliveries quoting "signed for" but were just taken to a delivery point for customer collection. Every other Courier has no issue with the 40 houses in our Rd (TW1) but this driver just will not deliver. I tried through the UPS support staff connected through this site to get my package delivered, they were pleasant but ineffective in getting my delivery completed. Amongst the many emails with UPS regarding this delivery, I had one referencing thst the driver does not have a mobile and cannot make any call to a customer, just that one point alone demonstrates that UPS is not a customer-centric company determined to deliver a high level of serviceThis week I had Yodel, Amazin EVRI, and DPD all deliver packages with timely updates received on my mobile ..wonderful service
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