ups.ie

Avoid at all costs

Really can't recommend strongly enough that you should stay away from this company if you possibly can. Unfortunately I bought something on Amazon and whatever Amazon service handed it over to them. Delivery was scheduled for a particular time and day so I made sure to work from home, then I got an email around the scheduled time saying delivery had been 'attempted'. I live in an apartment block and sometimes the gate is closed, as with all other apartment buildings there's a doorbell, I guess the driver saw the gate and didn't bother.I go onto the UPS website where you can enter the tracking number, I see that additional address information is required, specifically due to the 'security information', i.e. I guess UPS are under the impression there's a security code the driver needs to get in. Of course there isn't, and I wonder what the driver would do once he's in the gate since there's another doorbell inside the complex and these represent insurmountable obstacles.Changing the address information or advising the driver on bypassing 'security' (the doorbell) requires you to set up a UPS account, which I do, after about give attempts cos the website kept timing out, which I thought was insane, can't remember the last time it's taken more than 30 seconds to set up an account anywhere. When I actually do manage to log in, apparently I need to get a free trial of a premium service to get 'unlimited control over my deliveries', presumably luxuries such as telling your driver to ring the doorbell. I do this, so UPS get my payment information as well as my address, phone number, email. Again I had to make a few attempts at this, and in the end, the interface was too poorly set up for me to figure out how to tell the driver to ring the doorbell. Part of me is wondering that if ringing the doorbell is too much for them (and I assume this is company policy on apartment blocks, I don't think drivers don't know how to ring doorbells) what additional information I could provide. Put it on the ground outside and hope for the best?I direct messaged the UPS account on twitter and joy of joys, it's an AI bot that doesn't understand what I want. It did pass me on to a couple of reps who gave the appearance of being sympathetic (it's not their fault and they're not paid enough to care about my packages) but seemingly unable to do anything about it, they offered to keep it for me at their warehouse in Finglas, about a 30 minute drive from where I am. They also told me their drivers don't have company phones so can't ring the people they're delivering to. This still blows my mind, every other service gives their drivers phones, I've never had any issues getting packages from DPD, Amazon or anyone else, this is 100% a UPS problem. I've resigned myself to just having thrown the 35 euro the thing I bought cost down the drain, no amount of money is worth dealing with this company.

Date of experience: Jun 12, 2023