Extortionate practices and appalling customer service! If there was an option to give you zero stars I would go for that as I think you don't even deserve one star.I ordered a pair of leather gloves from UK and was informed by the sender that I would have to pay import duties and I agreed to that. When the gloves arrived, I was informed by UPS that I need to pay a fee which was much higher that the 23% VAT so I asked them for a detailed breakdown of the cost. After several convoluted emails, I finally received a breakdown which included the 23% VAT plus EUR18.45 which they call the UPS Charge (see image attached). I never agreed to paying this fee and was never informed about in advance. I hope you get sued for this one day as it is clearly a malpractice. Together with the VAT and the shipping fee which I already paid the total cost was more than the item was worth.I refused the delivery and asked UPS to return the item to the sender. This was at the start of January. It is now almost end of March and the sender has never received the package and I had to open a 'lost parcel case' as they cannot find the package themselves! I will never use UPS again.
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